Shipping policy

At K-Radiance, every order is prepared with care and love, respecting our values of authenticity and eco-responsibility. We want your experience to be as enjoyable as your products.

1. Processing Times

• Orders are processed within 1 to 3 business days after payment confirmation.
• During peak periods (promotions, holidays), a slight additional delay may apply.

2. Shipping Methods

• We collaborate with reliable carriers to ensure safe and efficient delivery.
  Shipping options (standard, expedited, free shipping above a certain amount) are clearly indicated at checkout.

3. Shipping Costs

• Shipping costs are calculated automatically based on the weight, size, and destination of the order.
  Free shipping is offered for orders over $60 (before taxes and fees), shipped within Canada only.

4. Shipping Areas

• We ship throughout Canada.
• For international deliveries, please contact us to confirm availability and shipping costs.

5. Order Tracking

• Each order receives a tracking number via email upon shipment.
• You can track your package directly on the carrier's website.

6. Liability

• K-Radiance is not responsible for delays caused by the carrier or errors related to the address provided by the customer.
• In case of loss or damage during shipping, please contact us promptly: we will find a fair and responsible solution.

7. Eco-Friendly Commitment

• We use recyclable and reusable packaging to reduce our environmental footprint.
• We minimize the use of plastic and prioritize sustainable materials to protect your products while respecting the planet.

At K-Radiance, every package is a promise of well-being and respect—for you and for the environment.